5-star quality homes
We are proud to have been awarded the prestigious 5-star Housebuilder accolade by the House Builders Federation, as well as the Gold Customer Satisfaction Award from In-house Research for nine consecutive years. These independent awards are based on feedback from customers six weeks after they have moved into their new build homes and, in 2024, over 95% of our customers would recommend us to a friend.
“This is our third new build now and this is the best experience we've had. From the selection of the plot, sales team, quality of the house, attention to detail and the aftersales from the workers on site, has been brilliant. Every time someone sees me, they ask if everything is alright. I can't fault them.” Scott, Mill View, Dereham.
Being a 5 star HBF housebuilder
The HBF Star Rating Scheme awards builders’ stars for customer satisfaction and Orbit Homes are proud to be the only 5-star-rated housing association in the UK.
The number of stars awarded is based on the homeowner feedback in an independent National New Homes Survey of customer satisfaction. Star ratings are awarded based on the results of one question asked in the National New Homes Survey: Would you recommend your builder to a friend?
Orbit Homes were awarded 5 stars which means 90% or more of our customers are prepared to recommend us to a friend.
90% of customers would recommend us to a friend
Phil Andrew, Group Chief Executive
“At Orbit Homes, we pride ourselves on offering affordable, well-designed, and energy-efficient homes, coupled with excellent customer service.
“Last year, we became one of the first housing associations to register with the New Homes Quality Board (NHQB), furthering our commitment to ensuring our customers receive an excellent service and high-quality home, and we adhere to the principles of the Code for all of our customers, whatever their tenure.
“We are also particularly proud of our sector-leading house designs which are matched against the Royal Society for the Prevention of Accident’s (RoSPA) Safer by Design framework and our all-inclusive design specification, so we are delighted to receive 5 star housebuilder status from the HBF in recognition of our commitment to delivering high-quality homes and service to our customers.”
Customer testimonials
"We found the whole process to be relatively easy, especially with the professional assistance we received from the Orbit Homes team. We would wholeheartedly recommend Orbit Homes to others, they are extremely professional and build beautiful, well-built homes." Chrys and Hugh, Enstone Leys (Shared Ownership)
"They actually cared and they were interested. Of course, it is their job to get the houses filled, but it is the way they do it which makes the difference. I would recommend them in a heartbeat." Lee, Liberty Park (Shared Ownership)
"Choosing Orbit Homes felt right, not just because of the quality of the homes, but because of the exceptional support we received throughout the journey." Greg, Orbit Homes at Beuley View
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More for your money
Discover homes with more included, making your money go further with Orbit. A 5* housebuilder in the UK.
Sector-leading design
Our sector-leading design and specification ensures our homes are built to the highest standard.