Our selection of useful how-to video guides will help you with a range of situations you may encounter in your new home.
If you've just moved into your new Orbit home or you simply need a refresher, then our videos and resources are here to help you.
From home demonstration videos and homeowner guides, to how-to videos and manuals, we have everything you need to know once you've moved into your new Orbit home.
Our Homeowner Manual Part 1 provides you with a handy A-Z guide of information if you're looking to buy a new home.
Our Homeowner Manual Part 2 provides you with all the important information you need to know about your new home, some advice on how to maintain your home and useful tips on energy conservation.
If you can’t find the information you need or require any further assistance, then please contact the regional Customer Care team for your area, who will be happy to help you.
We aim to respond to all email enquiries within 2-5 working days, however some more complex queries could take longer, as we may need to liaise with our colleagues in different departments. If this is the case, we will let you know of an expected timescale for a response.
If you have an urgent issue in your home, please contact our support team on one of the Customer Care numbers above.
For emergencies that happen outside of our normal service hours or on Bank Holidays, then please contact our support partner After Build.
To understand what an emergency is defined as, visit our Customer Care page here.
Mon - Fri 8.30am-5pm
Orbit Homes Customer Care
0800 145 6828 (East), 0800 145 6818 (Midlands), 0800 145 6838 (South)
Mon - Fri 5pm-8.30am, Sat and Sun
0330 124 2788
Out of hours by After Build
